{"xsrfToken":"5e4454373a7d24b7b07051fcbf258e2b3fd7ed8c_lout","branding":{"id":"6","key":"kesupport","name":"KE-chain Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ff5600","headerLinkColor":"#ffffff","headerLinkHoverColor":"#993808","headerLinkHoverBGColor":"#993808","headerBadgeColor":"#993808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0af80833-a114-4d50-8a1a-172dc89c7e49/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhZjgwODMzLWExMTQtNGQ1MC04YTFhLTE3MmRjODljN2U0OSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA3MTYsIm5iZiI6MTczMjE3MDExNn0.Hd1zLF4znBxUylU_7ts_Sgbx51kqZpc-BNzuIIhmjuk&client=92ff0305-cb73-4cf6-80ab-5db1ebd3502d&mode=fit","logoId":"0af80833-a114-4d50-8a1a-172dc89c7e49","isLogoAvailable":true,"helpCenterTitle":"Welcome to the service desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the service desk","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff5600","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d0e7625e-2154-4207-9e5a-b22fc66ff0f3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwZTc2MjVlLTIxNTQtNDIwNy05ZTVhLWIyMmZjNjZmZjBmMyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA3MTYsIm5iZiI6MTczMjE3MDExNn0.Pe4ORuBhikvS2jAFFgwkQMTjE-0aIrBp8frbmT7GMEQ&client=92ff0305-cb73-4cf6-80ab-5db1ebd3502d&height=300&mode=fit","bannerMediaApiFileId":"d0e7625e-2154-4207-9e5a-b22fc66ff0f3","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"kesupport","projectId":10011,"serviceDeskId":6,"name":"KE-chain Servicedesk","description":"<p>Welcome! You can raise a KE-chain Servicedesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"10100","name":"Nieuwe gebruiker C5P-app (KLO)","descriptionHtml":"<p>Vul bij \"Raise this request on behalf of\" uw eigen mailadres in. Zo krijgt u een update als de nieuwe gebruiker is aangemaakt. Hier dus niet het mailadres invullen van de nieuwe gebruiker!</p>","callToAction":"Nieuwe gebruiker C5P-app (KLO)","introHtml":"<p>Nieuwe gebruiker aanvragen voor de CROW500PROOF App (KLO - <a href=\"https://klo.ke-chain.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://klo.ke-chain.com</a>).</p>","icon":10582,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10582","groups":[7],"key":""},{"id":"10103","name":"Nieuwe gebruiker Forms-app","descriptionHtml":"<p>Graag de gegevens van de nieuwe gebruiker invullen. We zullen een bevestiging sturen naar de aanvrager.</p>","callToAction":"Nieuwe gebruiker Forms-app","introHtml":"<p>Nieuwe gebruiker aanvragen voor de eigen omgeving in de Forms app</p>","icon":10582,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10582","groups":[7],"key":""},{"id":"10089","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>If you have a question to us, please feel free to ask us anything.</p>","icon":10306,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[7],"key":""},{"id":"10088","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>When you encounter a bug in the platform that should obvious not belong there, please file a bug report using this form.</p>","icon":10304,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[7],"key":""},{"id":"10087","name":"Suggest a new feature","descriptionHtml":"<p>If you see anything that could be an improvement to the KE-chain platform or to the application you may suggest a new feature or improvement.</p>\n<p>We will take all improvement suggestions into careful consideration. <br> We may contact you if we need further information.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Suggest a new feature or small improvement in KE-chain</p>","icon":10311,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[7],"key":""},{"id":"10039","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10320,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"16":[10039],"17":[10088,10087],"7":[10089,10039,10088,10087,10100,10103]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KESUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzEzMTYsIm5iZiI6MTczMjE3MDExNn0.RZAMz1ja-TChhKAJdhXc39DYnw0oihCaVDIH2RQXyHM","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"92ff0305-cb73-4cf6-80ab-5db1ebd3502d","tokenDurationInMins":20}},"reqCreate":{"id":10088,"projectId":10011,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>When you encounter a bug in the platform that should obvious not belong there, please file a bug report using this form.</p>","instructions":"","icon":10304,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"One-liner describing the encountered bug","descriptionHtml":"<p>One-liner describing the encountered bug</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10052","fieldConfigId":"10162","label":"URL","description":"Please provide the URL of the application where you encountered the bug.","descriptionHtml":"<p>Please provide the URL of the application where you encountered the bug.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"What did you try to do? What happened? Where did this happen? How often did this happen? Are more users facing this issue? Please name them all.","descriptionHtml":"<p>What did you try to do? What happened? Where did this happen? How often did this happen? Are more users facing this issue? Please name them all.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots, movies etc of the bug are a great help","descriptionHtml":"<p>Screenshots, movies etc of the bug are a great help</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10169","label":"Permission to access your data","description":"Please provide permission to access your data in KE-chain. This will help us to investigate and resolve your issue. You may revoke this permission at any time.","descriptionHtml":"<p>Please provide permission to access your data in KE-chain. This will help us to investigate and resolve your issue. You may revoke this permission at any time.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10038","label":"Allowed","selected":true,"children":[]},{"value":"10039","label":"Rejected","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10053","fieldConfigId":"10163","label":"Support Case Level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10035","label":"Critical","selected":false,"children":[]},{"value":"10036","label":"Major","selected":false,"children":[]},{"value":"10037","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10248","label":"Quality type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10234","label":"Technical","selected":true,"children":[]},{"value":"10235","label":"Functional","selected":false,"children":[]},{"value":"10233","label":"Relational","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10088","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10088","calendarParams":{"firstDay":0,"date":"2024-11-21T07:21:56+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzEzMTYsIm5iZiI6MTczMjE3MDExNn0.RZAMz1ja-TChhKAJdhXc39DYnw0oihCaVDIH2RQXyHM","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"92ff0305-cb73-4cf6-80ab-5db1ebd3502d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}