Service Desk
  1. Service Desk
  2. KE-chain Servicedesk

KE-chain Servicedesk

Welcome! You can raise a KE-chain Servicedesk request from the options provided.

Report a bug

When you encounter a bug in the platform that should obvious not belong there, please file a bug report using this form.

Required fields are marked with an asterisk*

One-liner describing the encountered bug

Please provide the URL of the application where you encountered the bug.

What did you try to do? What happened? Where did this happen? How often did this happen? Are more users facing this issue? Please name them all.

Drag and drop files, paste screenshots, or browse

Screenshots, movies etc of the bug are a great help

Allowed

Please provide permission to access your data in KE-chain. This will help us to investigate and resolve your issue. You may revoke this permission at any time.

Powered by Jira Service Management
{"xsrfToken":"50980bbe9e729d4fc66083afecc4c1e28ce8cee9_lout","branding":{"id":"6","key":"kesupport","name":"KE-chain Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ff5600","headerLinkColor":"#ffffff","headerLinkHoverColor":"#993808","headerLinkHoverBGColor":"#993808","headerBadgeColor":"#993808"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0af80833-a114-4d50-8a1a-172dc89c7e49/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhZjgwODMzLWExMTQtNGQ1MC04YTFhLTE3MmRjODljN2U0OSI6WyJyZWFkIl19LCJleHAiOjE3NTI4Njc0ODYsIm5iZiI6MTc1Mjg2Njg4Nn0.lOQyYS3tT53ZN-4yEHO8qSKGjIpgdi3woe4Msb22HyU&client=92ff0305-cb73-4cf6-80ab-5db1ebd3502d&mode=fit","logoId":"0af80833-a114-4d50-8a1a-172dc89c7e49","isLogoAvailable":true,"helpCenterTitle":"Welcome to the service desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Welcome to the service desk","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff5600","helpCenterTitleColor":"#333333","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d0e7625e-2154-4207-9e5a-b22fc66ff0f3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQwZTc2MjVlLTIxNTQtNDIwNy05ZTVhLWIyMmZjNjZmZjBmMyI6WyJyZWFkIl19LCJleHAiOjE3NTI4Njc0ODYsIm5iZiI6MTc1Mjg2Njg4Nn0.Y8uqmZO7YwWzuGUCXRPREB8E7rRWF62yvFH9ycm_XNM&client=92ff0305-cb73-4cf6-80ab-5db1ebd3502d&height=300&mode=fit","bannerMediaApiFileId":"d0e7625e-2154-4207-9e5a-b22fc66ff0f3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"kesupport","projectId":10011,"serviceDeskId":6,"name":"KE-chain Servicedesk","description":"<p>Welcome! You can raise a KE-chain Servicedesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"10100","name":"Nieuwe gebruiker C5P-app (KLO)","descriptionHtml":"<p>Vul bij \"Raise this request on behalf of\" uw eigen mailadres in. Zo krijgt u een update als de nieuwe gebruiker is aangemaakt. Hier dus niet het mailadres invullen van de nieuwe gebruiker!</p>","callToAction":"Nieuwe gebruiker C5P-app (KLO)","introHtml":"<p>Nieuwe gebruiker aanvragen voor de CROW500PROOF App (KLO - <a href=\"https://klo.ke-chain.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://klo.ke-chain.com</a>).</p>","icon":10582,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10582","groups":[7],"key":""},{"id":"10103","name":"Nieuwe gebruiker Forms-app","descriptionHtml":"<p>Graag de gegevens van de nieuwe gebruiker invullen. We zullen een bevestiging sturen naar de aanvrager.</p>","callToAction":"Nieuwe gebruiker Forms-app","introHtml":"<p>Nieuwe gebruiker aanvragen voor de eigen omgeving in de Forms app</p>","icon":10582,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10582","groups":[7],"key":""},{"id":"10089","name":"Question","descriptionHtml":"","callToAction":"Question","introHtml":"<p>If you have a question to us, please feel free to ask us anything.</p>","icon":10306,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[7],"key":""},{"id":"10088","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>When you encounter a bug in the platform that should obvious not belong there, please file a bug report using this form.</p>","icon":10304,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[7],"key":""},{"id":"10087","name":"Suggest a new feature","descriptionHtml":"<p>If you see anything that could be an improvement to the KE-chain platform or to the application you may suggest a new feature or improvement.</p>\n<p>We will take all improvement suggestions into careful consideration. <br> We may contact you if we need further information.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Suggest a new feature or small improvement in KE-chain</p>","icon":10311,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[7],"key":""},{"id":"10039","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10320,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"16":[10039],"17":[10088,10087],"7":[10089,10039,10088,10087,10100,10103]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KESUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4NjgwODYsIm5iZiI6MTc1Mjg2Njg4Nn0.joztyRKWN9dCN1GTjRyvdS_gR5co1y09SajiaNLgYgA","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"92ff0305-cb73-4cf6-80ab-5db1ebd3502d","tokenDurationInMins":20}},"reqCreate":{"id":10088,"projectId":10011,"issueType":{"id":"10088","name":"Report a bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>When you encounter a bug in the platform that should obvious not belong there, please file a bug report using this form.</p>","instructions":"","icon":10304,"iconUrl":"https://ke-works.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"One-liner describing the encountered bug","descriptionHtml":"<p>One-liner describing the encountered bug</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10052","fieldConfigId":"10162","label":"URL","description":"Please provide the URL of the application where you encountered the bug.","descriptionHtml":"<p>Please provide the URL of the application where you encountered the bug.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"What did you try to do? What happened? Where did this happen? How often did this happen? Are more users facing this issue? Please name them all.","descriptionHtml":"<p>What did you try to do? What happened? Where did this happen? How often did this happen? Are more users facing this issue? Please name them all.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots, movies etc of the bug are a great help","descriptionHtml":"<p>Screenshots, movies etc of the bug are a great help</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10169","label":"Permission to access your data","description":"Please provide permission to access your data in KE-chain. This will help us to investigate and resolve your issue. You may revoke this permission at any time.","descriptionHtml":"<p>Please provide permission to access your data in KE-chain. This will help us to investigate and resolve your issue. You may revoke this permission at any time.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10038","label":"Allowed","selected":true,"children":[]},{"value":"10039","label":"Rejected","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10053","fieldConfigId":"10163","label":"Support Case Level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10035","label":"Critical","selected":false,"children":[]},{"value":"10036","label":"Major","selected":false,"children":[]},{"value":"10037","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10124","fieldConfigId":"10248","label":"Quality type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10234","label":"Technical","selected":true,"children":[]},{"value":"10235","label":"Functional","selected":false,"children":[]},{"value":"10233","label":"Relational","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/10088","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/10088","calendarParams":{"firstDay":0,"date":"2025-07-18T21:28:06+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MmZmMDMwNS1jYjczLTRjZjYtODBhYi01ZGIxZWJkMzUwMmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI4NjgwODYsIm5iZiI6MTc1Mjg2Njg4Nn0.joztyRKWN9dCN1GTjRyvdS_gR5co1y09SajiaNLgYgA","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"92ff0305-cb73-4cf6-80ab-5db1ebd3502d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ke-works","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"50980bbe9e729d4fc66083afecc4c1e28ce8cee9_lout","baseUrl":"https://ke-works.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ke-works.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"92ff0305-cb73-4cf6-80ab-5db1ebd3502d","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"845a0ba359994731a81a3c0282a01eda","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}